At The Hairotein we strive to ensure our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, you may return it within 15 days from the date of delivery to receive a full refund. Please review our policy below for more details.

Cancellation Policy

1. *Order Cancellation Before Shipment:*

   – You can cancel your order before it has been shipped by contacting our customer support team. A full refund will be issued to your original method of payment.

2. *Order Cancellation After Shipment:*

   – If your order has already been shipped, you will need to wait until you receive the package. Once received, you can initiate a return by following our return policy.

Refund Policy

1. *15 Days Money-Back Guarantee:*

   – If you are not satisfied with your purchase, you can return the product within 15 days from the date of delivery for a full refund.

   – The product must be unused, in its original packaging, and in the same condition that you received it.

   – To initiate a return, please contact our customer support team with your order details. Our team will provide you with a return authorization and instructions on how to return the product.

2. *Return Shipping:*

   – Customers are responsible for the cost of return shipping unless the product received is damaged or incorrect.

   – We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

3. *Processing Refunds:*

   – Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

   – If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-15 business days.

4. *Late or Missing Refunds:*

   – If you haven’t received a refund within the stated time frame, first check your bank account again.

   – Then contact your credit card company, as it may take some time before your refund is officially posted.

   – Next, contact your bank. There is often some processing time before a refund is posted.

   – If you’ve done all of this and you still have not received your refund, please contact us.

Contact Information

For any questions regarding cancellations, returns, or refunds, please contact our customer support team at:

• Email: support@boiogito.com
• Phone: +91-90390-14691